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Frequently Asked Questions

Can I try ActivEdge without a plan?

You will need a select a workout plan to benefit from ActivEdge.  We provide a 14 days 100% Money Back Guarantee to protect you.

If you're not satisfied with your ActivEdge experience, you can cancel your account at any time. Our admin team will process your instructions immediately. No questions asked. 

How do I cancel my plan?

You can cancel your ActivEdge  workout plan at any time by sending  an email to admin@activedge.sg with your instructions.

How fit do I need to be to access ActivEdge?

One of the best features of ActivEdge is that it always selects the right workout plan for you, no matter your fitness level. You can exercise at your own pace without compromising on results.

What devices can I use to access ActivEdge?

ActivEdge can be accessed on your home computer or any mobile device using iOS or Android operating systems. 

What equipment or preparation do I need for each ActivEdge workout?

ActivEdge home workouts do not require any equipment at all. Wearing shoes is advisable but not a must. All you need is space to move safely.

It’s important that you hydrate before and after your workout. You do not need any fancy beverage. Plain water will do the trick.

What does my ActivEdge Index mean?

The ActivEdge Index is calculated based on factors such as your age, weight and height.  It will change at different stages of your life and at different fitness levels. 

It is the target level of activity required to maintain an active, healthy lifestyle.

What are ActivEdge Points?

ActivEdge Points are assigned to every workout. It is an indication of the intensity of the workout. 

The more challenging a workout is, the more ActivEdge Points are assigned to it. 

How do I earn ActivEdge Points?

After each workout, log into your ActivEdge member account online to record the workout completed. A summary of your ActivEdge Points balance will be e-mailed to you.

How do I redeem my ActivEdge Points for cash rebates?

We use PayNow or PayLah for this. Do ensure your bank account details are linked to the phone number provided to ActivEdge.

Send an email to admin@activedge.sg with the subject Redeem My Points*, indicating how much points you would like to redeem. You will receive a confirmation of your instructions and the cash rebate will be will be completed within 48 hours.

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